FREE RETURNS AND EXCHANGES (PENINSULA)

FREQUENT QUESTIONS

GENERAL INFORMATION

In which countries can you shop online?

Eustyle can be purchased from anywhere in the world via the internet and deliveries in Spain (Peninsula, Balearic and Canary Islands, Ceuta and Melilla), Europe, Mexico, Colombia, Peru, Puerto Rico, Brazil, Chile and the United States. , Being the customs expenses when they always exist in charge of the client. If you want to order from a country not included in the above, please contact our Customer Service department by calling (+34) 984 068 272 or via the email address info@eustyle.es

 

Do you replace the items with the indication "Out of stock"?

If an item is sold out, we will try to replace it as soon as possible. If there is no stock, we will remove it from the website.

 

Will I receive the same product I see in the photo?

Yes, except in cases where a particular article has been manufactured following handcrafted processes (brushed, greased, waxed, aged, etc.) or with handicraft or natural products (fabrics or stones) that, due to their characteristics could have minimal differences. In these cases it is noticed in the description of the product.

 

Can I know the status of my order ?

Yes, by accessing "My Orders" section of your account, you can know the status of your order at any time. To contact us regarding the delivery, you can contact our customer service department by calling (+34) 984 068 272 or via the email address info@eustyle.es

The Customer Service hours are from Monday to Friday from 9:00 am to 5:00 pm.

 
Can I unsubscribe from the Eustyle Newsletter?

Yes, sending an email to info@eustyle.es.

 

How can I make sure I have successfully completed my purchase?

Once you have placed the order and made the payment, you will receive a confirmation email from us. In case you do not receive it, please check that it is not in the spam inbox. If you have not already received it, contact our Customer Service department at 984 068 272 or via the email address info@eustyle.es.

 

SHIPPING & RETURNS

Where can I receive my order?

You can receive your order at the address you indicate. However, it is not possible to deliver orders at PO Boxes, Transport Offices or Hotels. Please note that our online store orders are delivered in the following countries: Spain (Peninsula, Balearic and Canary Islands), Europe, Mexico, Colombia, Perú, Puerto Rico, Brasil, Chile and the United States.

If you are interested in having your order delivered in Ceuta or Melilla, please contact our Customer Service department at 984 068 272 or via the email address info@eustyle.es.

 

What is the delivery time for my order?

Delivery times depend on the delivery address:

  • Mainland and Portugal: 24 - 48 hours (working days)
  • Balearic and Canary Islands: 48 - 72 hours (working days)
  • Europe: 3-6 working days
  • South America and United States: 3-5 business days

 

How much are the shipping costs?

Shipments to Peninsula and Portugal 5 €.

Shipments to the Canary Islands are € 15.

Shipments to the Balearic Islands are € 10.

For shipments to other destinations the amount will appear when processing the order before confirming the purchase.

 

What happens if I am not at home when my order arrives?

In order to avoid incidents in the delivery (erroneous addresses, inability to find someone at home, etc.), it is essential to fill in the form correctly, it is mandatory to fill in the box related to the contact telephone number.

If at the time of delivery the customer is not at the address indicated, the transport company will leave a notice indicating the guidelines to follow for the new delivery.

 

What should I do if I receive an incorrect item?

If, exceptionally, you receive an item that is not the one you ordered, you can return or change that item as long as it has not been used. To know how to make the change, review our return and exchange policy, or contact our customer service telephone number.

 

How do I return an item?

Through the website you can request the return of any item within 14 days from the receipt of the order. The article must be returned with its labels and original packaging in perfect condition, and with its security or hygiene seals, in the case of carrying them, placed in the same place.

If the return is made from the peninsula, in the following 24 h to the acceptance of the return, a courier will pass by your address to collect the returned item. First size exchange or return are free.

If the return is requested from non-mainland territory, you must send the article to us. The shipping address appears in the mail that you will receive once we receive and accept your return request.

 

We will not accept returns sent to freight due.

How and when will I receive the amount of my refund?

Once the product is in our possession and we have verified that it is in the agreed state, we will proceed to make the return of the amount in a maximum term of 14 days. The money of the return will be entered to the client through the mode of payment chosen for the order.

Partial returns of an order will result in refunds of the product price and partial shipping costs. Shipping costs will be refunded in proportion to the value of the returned product.

 

What do I do if I want to change the size of the purchased item?

 For size changes, in the case of doing it from outside the Iberian peninsula, you will have to request the return of the product indicating the correct size you wish to receive. Then you must send the product subject to change to your charge following the instructions that we will provide for this purpose. Once received, Eustyle will send you the product in the desired size..

The change of size is free in the peninsula (one exchange and one return per order), once requested the change of size in the usual way, we will contact you to make the change.

 

PAYMENT

What are the payment methods?

  • Credit card or debit card (Visa, Visa Electron and MasterCard) through the payment gateway of the corresponding financial institution. The data provided are housed on a secure server of BBVA. Eustyle at no time knows the bank details of the client nor its credit card nor are registered in any database, being the purchase totally safe.
  • Bank Transfer, this payment method implies that until Eustyle does not receive the transfer, the order is not sent to the customer.
  • PayPal.

 

How can I use my Eustyle discount code?

Follow these steps to use the discount voucher on your next order:

Make your selection and include it in your basket as always

Make the order in the usual way

After clicking on CHECK OUT you will arrive at the page YOUR SHOPPING CART. On this page you have to indicate the discount code that Eustyle has provided you.

Your discount will be applied to the total of the order and you will be able to see it in the next step just before confirming the PURCHASE.

 

What should I do if my voucher code does not work?

Write the code without spaces and respect the case or capital letters.

If the code works, the discount will be immediately reflected in your shopping cart.

If the code does not work contact our customer service department by calling (+34) 984 068 272 or via the email address info@eustyle.es.

 

For any further clarification, we are at your service! In the section CONTACT.

 


Eustyle use cookies for proper functioning of this website and to keep our website relevant and easy to use. To help us do this we need your permission to use cookies.
EU legislation requires that all websites clearly specify if cookies are being used and their purpose. For more information on the cookies we use view our privacy policy.